Airbnb Automated Messages: How to Save Hours and Wow Your Guests

Marifil Limpahan
1 day ago
4 min read

How to Automate Your Airbnb Messages and Boost Your 5-Star Reviews

If you’re managing an Airbnb while working full-time or juggling multiple units, one thing becomes clear fast: guest communication can eat your entire day.

Answering the same questions. Sending the same check-in details. Following up after check-out.

It’s hours of repetitive work that keeps you from scaling your business.

The good news? You can automate nearly all of it without losing the personal touch.

Inside BNB Guardians, this is one of the first Airbnb optimization skills we teach because it saves hosts hundreds of hours a year. Let’s break down how Airbnb automated messages work, how tools like Guesty help you streamline everything, and how to build a guest communication flow that feels professional, warm, and effortless.

What Are Airbnb “Saved Messages”?

Airbnb gives you a basic feature called Saved Messages, pre-written templates you can store inside your inbox. Before this existed, hosts kept templates in Notes or Google Docs and copy-pasted them manually (fun times, right?).

Now you can save things like:

Booking confirmation
Pre-check-in instructions
Welcome message
Check-out reminder
Answers to FAQs

This is a great starting point, but it still requires you to send everything manually, which means:

❌ You must remember the timing

❌ You must customize details for every guest

❌ You must stay glued to your phone

This is exactly why most growing hosts outgrow Airbnb’s basic tools quickly.

Taking Automation to the Next Level With Guesty

If you want true automation, you need a platform that syncs with Airbnb and sends messages without you doing anything.

At BNB Guardians, we recommend Guesty because it:

Automates your entire messaging sequence
Personalizes each message using booking details
Works across Airbnb, Vrbo, Booking.com, and direct booking sites
Keeps everything organized in one unified inbox
Integrates with smart locks for seamless check-in messages

Once your workflows are set, Guesty sends every message at exactly the right moment even while you're sleeping, traveling, or working your day job.

This is how real Airbnb businesses scale.

How Airbnb Automated Messages Work (in Plain English)

Automation tools like Guesty use simple rules:

Event → Rule → Message → Guest

For example:

Booking confirmed → send “Thanks for booking!” message

Day of check-in → send welcome message with lock code

Morning after check-in → send “How is everything?” note

Night before check-out → send check-out instructions

After check-out → send review + thank you message

You set it up once — the system handles the rest.

The Core Messages Every Airbnb Host Should Automate

Here’s the exact communication flow we help new hosts build inside our Airbnb coaching program:

1. Booking Confirmation Message

Sent immediately after booking. Keeps your response time high and reassures guests.

Tone: warm, simple, clear.

2. Pre–Check-In Message (3 days before arrival)

Guests are prepping, so this is the perfect moment to send:

Directions
Parking info
What to expect
Anything they need to prepare

It reduces last-minute questions dramatically.

3. Check-In Message (day of arrival)

Your longest and most important message. Include:

Access code or lockbox instructions
Wifi
House rules
How to reach you
Anything unique about your place

Guesty can even send this automatically when your smart lock is unlocked.

4. Check-Up Message (optional but powerful)

Sent the morning after arrival:

“Hope your stay is off to a great start. Anything you need?”This little touch increases your 5-star reviews.

5. Check-Out Message (night before)

Avoid confusion and protect your cleaners’ schedule. Include:

Check-out time
Trash instructions
Door lock instructions
What to do with linens
Parking reminders

6. Post–Check-Out Thank You + Review Message

This step is HUGE for ranking and social proof.

Send something like:“Thank you for staying with us! We just left you a 5-star review.”

(Guests are far more likely to leave one back.)

7. Review Reminder Message

If you didn’t receive a review within a few days, send a friendly nudge. These small reminders help maximize your Airbnb SEO.

8. Repeat-Guest Promotions

After their stay, follow up with:

Discounts
Off-season deals
Monthly stay options
Direct-booking link

This builds loyalty and increases revenue per guest.

Why Automated Messages Are Essential for Scaling (Not Optional)

Automating your Airbnb guest communication helps you:

Increase your response rate
Improve guest experience
Earn more 5-star reviews
Reduce burnout
Build a business that runs without you

And with Guesty, everything stays synced — messaging, pricing, smart locks, calendars, channels, cleaners, and direct bookings.

This is the kind of system that allows you to run your Airbnb business while still having a life.

Final Thoughts

Automated messages aren’t just a convenience, they’re a core part of a smart Airbnb strategy. When you combine Airbnb’s saved messages with full automation through Guesty, you get a guest communication system that’s fast, consistent, and professional.

This is one of the biggest unlocks for hosts trying to scale beyond one listing or run their rental alongside a full-time job.