Why Airbnb Hosts Need Walkthrough Videos

Reduce Guest Questions With Airbnb Walkthrough Videos

If you’re running a short-term rental business especially remotely, listing photos alone aren’t enough.

At BNB Guardians, we’ve found that walkthrough videos are one of the most powerful operational tools you can create for your Airbnb.

Unlike virtual tours (which are mainly for marketing), walkthrough videos serve two critical purposes:

• Helping your remote operations team manage properties without going onsite

• Helping guests understand how to access and use your space

When used correctly, walkthrough videos can:

• Reduce guest confusion

• Prevent maintenance calls

• Speed up onboarding for new team members

• Improve guest experience

• Protect your time

Let’s break down why they matter, and how to create them.

What Is an Airbnb Walkthrough Video?

An Airbnb walkthrough video is a simple recorded guide of your property that shows:

• Entry access (lockboxes, smart locks, gates)

• How to operate amenities (thermostat, TV, hot tub, etc.)

• Appliance usage

• Parking instructions

• WiFi router location

• Circuit breakers

• Cleaning supply storage

• Emergency shut-offs

Think of it as your visual house manual.

Instead of explaining everything repeatedly in messages, your team can simply send a pre-recorded walkthrough when needed.

Why Walkthrough Videos Are a Game-Changer for Remote STR Teams

Since your BNB Guardians team often supports listings without being onsite, walkthrough videos help bridge the gap between:

👉 Physical property

👉 Remote support team

For example, when a guest messages:

“How do I adjust the thermostat?”

“Where’s the breaker panel?”

“How do I use the induction stove?”

Your Guesty automation workflows can instantly send:

• A short video showing how it works

• Access instructions

• Troubleshooting guidance

This:

• Reduces repetitive messaging

• Prevents unnecessary maintenance dispatches

• Solves issues faster

• Improves guest satisfaction

Walkthrough Videos Also Help with Team Training

Walkthrough videos aren’t just for guests, they’re incredibly valuable for:

• New VAs

• Maintenance coordinators

• Cleaning teams

• Co-hosts

Instead of onboarding new team members through:

❌ Long SOPs

❌ Static photos

❌ Written instructions

You can simply share:

✔️ A full property walkthrough

✔️ Amenity operation guide

✔️ Access instructions

This allows your team to support guests confidently even without ever visiting the property.

What Should You Include in Your Airbnb Walkthrough Video?

At minimum, record:

• Front door access process

• Parking instructions

• Thermostat location

• Smart TV operation

• Coffee machine use

• Laundry machines

• Circuit breaker panel

• WiFi router

• Outdoor amenities (pool, hot tub, grill)

• Trash bin location

• Emergency shut-offs

You can then upload these videos to:

• Google Drive

• Loom

• Dropbox

And send them automatically using Guesty’s automated messaging when guests ask for help.

Final Thoughts

Walkthrough videos aren’t just a marketing tool, they’re an operational advantage.

They help:

• Remote teams manage properties confidently

• Guests use amenities correctly

• Reduce maintenance tickets

• Improve response time

• Deliver a smoother guest experience

Professional STR operators don’t rely on written instructions alone, they create systems that scale support visually.

👉 Need help with your STR?

Join our Airbnb Super Host Academy on Skool or book a call with the BNB Guardians team for hands-on STR coaching.