How to Use Airbnb Etiquette to Increase Bookings and Occupancy Rates

Marifil Limpahan
2 days ago
2 min read

Airbnb Etiquette: Creating a Welcoming Environment for Guests

Being an Airbnb host isn’t just about having a great space, it’s about creating an experience that makes guests feel comfortable, respected, and eager to leave a glowing review. That’s where Airbnb etiquette comes in.

At BNB Guardians, we coach hosts on how to master these details because they directly impact your ratings, repeat bookings, and overall success as a host.

What Is Airbnb Etiquette?

Airbnb etiquette is the unwritten code of how hosts and guests should interact. It’s about clear communication, cleanliness, respect, and professionalism. Getting it right builds trust and can turn a first-time guest into a repeat customer.

1. Set Clear House Rules

Guests appreciate knowing what’s expected of them. Include:

Check-in & check-out times for smooth turnover.
Quiet hours to keep neighbors happy.
Pet or no-pet policies to avoid surprises.
No smoking rules to maintain cleanliness.

Keep rules short, visible, and easy to understand.

2. Be Transparent About Cleaning Fees

A cleaning fee should feel fair, not like a money grab. Cover essentials like laundry, cleaning supplies, and professional services if needed. To avoid guest frustration:

Benchmark fees against similar listings in your area.
Be upfront about what’s included.
Keep it reasonable — guests notice when it’s excessive.

3. Communicate Well

Great Airbnb guest communication can make or break the experience.

Send a welcome message before arrival with key info.
Respond quickly to questions.
Keep instructions clear and simple.
Follow up after check-out to thank guests and ask for feedback.

4. Respect Guest Privacy

Give guests space while still being available. Avoid surprise visits, disclose any security cameras (outdoors only), and never touch personal belongings. Respect builds trust.

5. Handle Problems Professionally

Issues will happen — late checkouts, noise complaints, or disputes. Stay calm, document everything, and if needed, use Airbnb’s Resolution Center. Professionalism protects your reputation.