How to Handle Difficult Airbnb Guests Like a Pro

Marifil Limpahan
6 days ago
2 min read

How to Handle Difficult Airbnb Guests (Without Losing Your Sanity)

Every Airbnb host eventually runs into them, difficult guests.

They might complain about small details, push for late checkouts, or even disrespect your property. If you’re not prepared, these situations can turn stressful fast.

The truth is: you can’t avoid difficult guests completely. But you can Handle Difficult Airbnb Guests professionally, protect your business, and even turn bad situations into positive reviews.

At BNB Guardians, we coach new and busy hosts on Airbnb strategy, including how to manage guests without burning out. Here’s a guide to dealing with challenging situations calmly and effectively.

Step 1: Spot Red Flags Early

Prevention starts before the booking is confirmed. Some warning signs include:

Guests with no reviews who ask for big discounts.
Messages that feel demanding or vague (“We’ll have a few friends over, don’t worry”).
Reluctance to share travel details or the number of guests.

At BNB Guardians, we teach hosts how to filter wisely during Airbnb listing creation and pre-booking guest communication.

Step 2: Set Clear Boundaries

Many issues come from unclear expectations. Be upfront and professional.

Outline house rules clearly in your listing.
Remind guests in your pre-check-in message.
Use polite but firm language (“For insurance reasons, parties are not allowed”).

Clear boundaries reduce misunderstandings and protect your reviews.

Step 3: Stay Calm During Issues

When problems happen, whether it’s noise complaints, damages, or unreasonable requests, your reaction matters.

Stay polite and professional (avoid arguing).
Acknowledge their concern: “I understand this is frustrating…”
Offer solutions within reason, but don’t overcompensate.

Hosts who stay calm maintain credibility, which helps in case Airbnb steps in.

Step 4: Use Airbnb’s Support Tools

Airbnb gives you systems to protect yourself. Don’t hesitate to use them.

Resolution Center: For requesting money for damages.
Airbnb support chat: To log issues officially.
Document everything: Photos, receipts, and message logs.

This is part of smart Airbnb management covering yourself and your business.

Step 5: Protect Your Mental Bandwidth

Hosting is supposed to give you freedom, not stress. If one guest is draining too much of your energy:

Remind yourself this is just one booking, not your whole business.
Use automation (Guesty, message templates) to reduce late-night texting.
Focus on the 95% of guests who are respectful and kind.

At BNB Guardians, we coach our clients to build systems that prevent burnout, even when guests get tough.

The Bottom Line

Difficult guests are part of the Airbnb journey, but they don’t have to ruin it. With the right Airbnb strategy, clear communication, and strong boundaries, you can stay professional, protect your property, and keep your peace of mind.