How to Handle Airbnb Discount Requests Without Undervaluing Your Listing

How to Respond to Airbnb Guests Asking for a Discount (Without Losing Money)

Let’s face it: if you’ve been hosting on Airbnb for more than a minute, you’ve probably received a message that goes something like this:

“I love your place! Any chance you can offer a discount?”

It’s awkward. You want to stay booked, get great reviews, and keep your guests happy, but you also know what your property is worth. You’ve invested time, energy, and money into your listing. Undercutting your pricing just to fill a few nights can hurt your margins and your mindset.

At BNB Guardians, we coach hosts through these situations all the time. Whether you're doing Airbnb arbitrage, cohosting, or hosting your first unit, discount requests are a normal part of the game. But the key is knowing how to handle Airbnb discount requests strategically without caving or coming off rude.

Here’s how to confidently respond to discount requests while protecting your bottom line.

1. Reframe the Price by Highlighting Value: Handle Airbnb Discount Requests

When someone asks for a lower rate, they’re usually not trying to be rude—they just don’t yet understand the value you offer.

Instead of just saying no, pivot the conversation:

• Emphasize your location, cleanliness, and amenities

• Mention that you're a Superhost or have a 5-star track record

• Share how your place stands out vs. nearby options
  

This isn’t about bragging. It’s about clarifying why your listing is worth the rate.

Pro tip: At BNB Guardians, we teach this as part of our Airbnb pricing and Airbnb marketing strategies—because value perception is everything.

2. Add Value Instead of Dropping Price

Sometimes, it makes more sense to add a perk than cut your rate.

For example, you could include:

• A free bottle of wine or welcome basket

• A late checkout

• Restaurant coupons or local discounts
  

These small touches (which cost you $10–$20 max) can make your guest feel like they’re getting more for their money—without you having to discount your nightly rate.

This approach also aligns with Airbnb optimization best practices, where perceived value boosts bookings and reviews.

3. Ask Why They’re Asking

Before deciding, dig a little deeper. A simple, “What kind of discount did you have in mind?” opens the door to understand their expectations, and maybe even uncover objections you can solve without cutting your rate.

This is a smart way to:

• Spot gaps in your pricing strategy

• Improve your Airbnb listing creation or amenities

• Turn potential “no’s” into future bookings
  

At BNB Guardians, we walk our coaching clients through this type of Airbnb guest communication so they feel prepared and professional in every situation.

4. Offer a Conditional Discount (Only If It Makes Sense)

There are times when offering a small discount makes strategic sense—especially for last-minute bookings, slow seasons, or longer stays.

But make sure you get something in return, like:

• A longer stay commitment

• An early check-in or late checkout review

• A guaranteed 5-star review from a previous guest
  

You’re running a business, not a charity. Discounts should be win-win, not one-sided.

5. Kindly Say No But With Confidence

Sometimes, the answer is just “no”—and that’s okay.

Here’s how to say it without sounding cold:

“Thanks so much for your interest! While I’m unable to offer a discount, I think you’ll find the space, service, and location well worth the price. Let me know if you have any questions—I’d love to host you!”

This tone keeps the door open while reinforcing your value. It’s a move we teach often in our Airbnb coaching program because mindset matters just as much as tactics.

6. Set Expectations With Clear Messaging

Want to reduce these requests altogether?

Try this:

• Mention in your Airbnb listing that “prices are firm and reflect the value we offer”

• Use automated messages to gently set boundaries

• Offer deals strategically (like weekly/monthly discounts) within your settings—so guests don’t feel the need to ask
  

This is part of smart Airbnb management: using tools, systems, and messaging to protect your time and peace of mind.

Final Thoughts: Stay Firm, Stay Friendly

Discount requests are part of the game, but how you respond shapes your brand, your income, and your confidence as a host.

Remember: you’re not just renting a space. You’re delivering a premium experience.

👉 Need help with Airbnb? At BNB Guardians, we’ve helped busy professionals launch and scale profitable short-term rental businesses—without burnout or second-guessing.

Join our Airbnb Super Host Academy on Skool or book a call to learn more about our Airbnb coaching program.

Let’s build your Airbnb business the smart way!